REMOTECH.IT
Support
Fast, friendly help the moment something's not right — and a real human every time.
What we do
Everything IT — handled, so you don't have to think about it.
From the day-to-day “my printer won't print” to keeping the hackers out and your data safe, we look after the lot for one flat monthly fee. Here's exactly what that includes.
Four ways we help
Support, manage, protect, accelerate — the shape of everything we do for your business.
Manage
We quietly run your day-to-day IT in the background, so it simply works.
Protect
Security built in and kept current, aligned to the government's Essential Eight.
Accelerate
The right technology, set up well, to help your business move faster.
Helpdesk & support
Something's broken? Call, email or message us and a real Sydney engineer picks up — then stays on it until it's genuinely fixed. No queues to nowhere, no being made to feel silly for asking.
- Unlimited support by phone, email & chat
- Friendly, Sydney-based engineers who know your setup
- Most issues fixed remotely in minutes
- On-site visits when a screen really does need a human
- New-starter setup & offboarding done right
Answered in 3 ringsavg
Fast first responsesame day
Unlimited ticketsflat fee
On-site across Sydneyas needed
Cybersecurity
Locks on the doors, alarms on the windows — digitally. We secure your business to the Australian Cyber Security Centre's Essential Eight, so you're protected against the threats that actually hit small businesses.
- Multi-factor authentication everywhere it matters
- Managed antivirus & threat detection
- Automatic security patching & updates
- Email, spam & phishing protection
- Simple staff training so your team spots the traps
- Essential Eight uplift & plain-English reporting
Essential Eight alignedACSC
MFA enforcedon
Patches kept currentauto
Phishing filtered24/7
Cloud & Microsoft 365
Email, files and Teams that just work — at the office, at home, or on a job site. We set up Microsoft 365 properly, move you across without the drama, and keep it humming.
- Microsoft 365 setup, licensing & admin
- Smooth email migration with nothing lost
- Teams, SharePoint & OneDrive done right
- Shared mailboxes, calendars & contacts
- Secure access from any device, anywhere
Microsoft 365managed
Email migratedzero loss
Files syncedeverywhere
Backups & recovery
If the worst happens — ransomware, a dead server, an accidental delete — you're back up and running by lunch. We back everything up automatically and, crucially, we test that the restore actually works.
- Automated daily backups
- On-site and secure cloud copies
- Regular restore testing — not just fingers crossed
- Microsoft 365 & email backup
- A written disaster-recovery plan you can actually read
Daily backupsautomatic
Restores testedmonthly
Recovery by lunchtarget
Wi-Fi & networks
Fast, reliable internet everywhere — yes, including the meeting room, the warehouse and the back office. We design, install and look after the wired and wireless networks your business runs on.
- Business-grade Wi-Fi with full coverage
- Reliable wired networking & cabling advice
- Firewalls & secure remote access
- Internet & NBN sorted — one number to call
- Monitored around the clock
Wi-Fi everywherefull coverage
Networks monitored24/7
Secure remote accessVPN
Honest advice & IT strategy
A technology roadmap in plain English, not acronyms. We help you plan and budget your IT, wrangle your vendors, and — refreshingly — we'll happily tell you what not to spend money on.
- A clear technology roadmap for your business
- Budget planning with no nasty surprises
- We deal with your other tech vendors for you
- Regular reviews to keep everything on track
- Straight answers — including “you don't need that”
Tech roadmapyearly
Regular reviewsquarterly
Vendor wranglingincluded